Customer Service
Look for signs of good customer service before buying off the Internet. The pharmacy should be easy to contact. The site should list an address and phone number as well as an e-mail address. You have a choice of mailing or faxing prescriptions to most Internet pharmacies. Some sites offer a prescription form to print for use by your veterinarian. Most of the pharmacies can call your veterinarian directly.
Filing a Complaint
Report complaints about an Internet pet pharmacy to your state Attorney General's office or Board of Pharmacy. In Missouri, you can reach both of these on the state's web site (www.state.mo.us). In case of problems, always print any forms and order confirmations from the web site. Keep copies of letters or e-mails to the pharmacy. Also document any phone calls concerning your order.
Working With Your Veterinarian
Even though Internet pharmacies may offer cheaper prices, it is important to work with your veterinarian. Explain your wish to save money while providing care for your pet. Assure your veterinarian that your pet will still come in for regular check-ups. He will be more likely to help you get your pet's medicine from the Internet if you are honest about your reasons. After all, medicine isn't going to keep your pet healthy if you cannot afford it.
When ordering medicine on the Internet for your pet, check for signs that the pharmacy is safe and legal. Contact your veterinarian or your state's Board of Pharmacy if you notice anything questionable on the website or about the medicine. By maintaining a good relationship with your veterinarian and choosing a reputable Internet pharmacy, you will be able to provide good medical care for your pet.
